Returns & Exchanges

At POP UNDIE, we want you to shop with confidence and comfort. If you ever run into issues with your order and need a return or exchange, our team is here to assist you.

1. Order Modifications or Cancellations

After placing an order, you have 24 hours to contact us at service@popundie.com to request order modifications, address changes, or cancellations.
If the 24-hour window has passed, your order may already be on its way.

2. How to Initiate a Return / Exchange

  • Contact our customer service team at service@popundie.com to request approval.

  • Once approved, please send the item(s) to the following address:

    • Address: 705A SILVERCORD TOWER 2, 30 CANTON ROAD, TSIM SHA TSUI, HONG KONG ISLAND, HONG KONG, CN (CHINA)

    • Name: POP UNDIE

    • Tel: (852) 2878 8196

  • After receiving your return/exchange, we will process it within 5 business days and issue a refund to your original payment method.

  • Returns due to personal reasons (e.g., size or preference) may require you to cover shipping costs.

3. Return Period

We accept returns and exchanges within 30 days of the date you receive your package.

4. Return Shipping Costs

  • Personal Reasons (Dislike, Wrong Size, Change of Mind):
    You are responsible for the return shipping costs. Please use a trackable service, as we are not responsible for lost packages.

  • Quality Issues (Wrong or Damaged Products):
    We will cover the return shipping costs. Please email us with your order number and photos of the issue. Once verified, we will provide solutions.

5. Non-Returnable Items

  • Items with obvious signs of wear or use

  • Items not in their original condition, damaged, or missing parts (not due to our error)

  • Items returned more than 30 days after delivery

6. Refunds

  • Approval: Once your return is delivered, refunds are typically processed within 5 working days.

  • Method: Refunds will be issued to your original payment method (PayPal, Credit Card, etc.).

  • Tracking: If your refund is delayed, please check your account or contact your bank/payment provider.

7. Assistance

For any questions about returns, refunds, or exchanges, please contact us:

8. Shipping Guidelines

  • Reuse Packaging: To reduce waste, please reuse the original packaging when possible.

  • Use Tracking: Always use a trackable shipping service for returns.

At POP UNDIE, we’re committed to making your shopping experience smooth and worry-free. If you need to return or exchange an item, we’ll do everything possible to make the process easy.